[484] Operation Deputy Manager Hot

JOB SUMMARY

• Main function: Responsible for smooth functioning and operation of the shopping mall covering Administration & Training, Facility & Security, and Accounting.
• Work location: Thanh Hoa city, Thanh Hoa province
• Working time: Average 5 days/week and in shift (A shift 8:30 AM – 5:30 PM & C shift 1:30 PM – 10:30 PM, about 5-7 C shifts per month), 2 OFF days/week but not fixed on weekends, some shifts on public holidays.
• Report to: General Manager/ Senior Manager

WHAT YOU DO

1. Manage operation plan with Facility & Security team and supplier to ensure safety, smooth operation of shopping mall and cost effectiveness (20%);
2. Manage Administration team for office management in controlling office supplies, develop and implement related policies and procedures to ensure office operating smoothly and compliance with company’s regulation (20%);
3. Supervise Training team to conduct training courses for tenant’s staff to ensure they understand well the services culture, mall’s regulation and improve their soft skills (20%);
4. Control customer voices, coordinate with related parties to handle critical feedback from customers. Ensure customer satisfaction and record fully customer voices data to evaluate for the needed improvement (10%);
5. Manage tenant’s sale to limit cheating from tenants and ensure sale reports are input accurately into the system of company (10%);
6. Control all tenant’s related documents, ensure all monthly settlements are completed on time and accuracy (10%);
7. Provide summary reports and make proposals for management. Ensure effective budget management (5%);
8. Other tasks as assigned (5%).

WHAT WE REQUIRE

• Bachelor’s degree, any field.
• Good communication in English and Vietnamese.
• Have at least 10 years of experience in Operation, Customer Service, Building Management or related fields.
• Have experience and skills in team management and problem solving
• Be honest, careful, flexible, determined to support and lead team members to achieve targets.
• Be willing to work in shift

See more about our compensation and benefits